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"very pleased with the entire experience!"

Browns Fairfax Mazda
Last updated 4 years ago

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  • After our minivan died unexpectedly, my husband and I decided to look at a smaller Mazda5 as a potential replacement. I was leaning towards buying a used minivan, but the experience at Brown's was so nice, that we decided to buy a new Mazda5 instead. Jamal, our sales person, was very responsive and gave us a great price. We shopped a few other Mazda dealers, but found the best deal at Brown's and the best service. We worked out most of the details ahead of time via email, looked at the car one weekend and then completed the purchase the following weekend. The entire process was quick and painless. To top it all off, after we purchased the car, we drove it off of the lot and then had a change of heart about the color of the vehicle that we had bought. I was mortified to go back in and ask about exchanging the car that we had only owned for 15 minutes, but the team at Brown's could not have been more gracious about our request. I am sure that our change of heart must have been a pain for them, but you wouldn't know it by the way they acted. With smiles all around, they said that they totally understood our change of mind and that it was no problem at all. A short time later, we drove off the lot in our second new car of the day and I am so very grateful that Brown's handled our change of mind so kindly. Jamal was a our sales person and he was terrific. He was fair, fast, completely professional and no high pressure tactics at all. Overall, I am very pleased with the entire experience!

    Susan L.

 

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  • Hours:

  • 12:00 PM to 6:00 PM Sunday
  • 9:00 AM to 8:00 PM Monday
  • 9:00 AM to 8:00 PM Tuesday
  • 9:00 AM to 8:00 PM Wednesday
  • 9:00 AM to 8:00 PM Thursday
  • 9:00 AM to 8:00 PM Friday
  • 9:00 AM to 8:00 PM Saturday


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